Enhancing Operational Resilience Under DORA: How Banks Can Use Automation to Test Change Management Processes

For banks operating in an increasingly regulated digital landscape, operational resilience is no longer just a strategic priority - it’s a regulatory requirement. With the Digital Operational Resilience Act (DORA) now in effect, banks across the EU and beyond are under increasing pressure to demonstrate they can withstand and recover from IT disruptions.

While much of the attention has been placed on IT systems and cybersecurity, the resilience of management processes, such as change management, is just as critical. This is where banks can significantly benefit from expanding the use of the RightClick TMS test automation platform.

DORA and the Need for Process Testing

DORA mandates that financial institutions regularly test their operational resilience, including scenario-based testing of critical functions. This extends beyond application layers to include the underlying processes that ensure operational continuity, such as change management, incident response, and compliance monitoring.

Processes like change management, often managed through tools like Jira and Confluence, play a pivotal role in coordinating software changes, tracking approvals, and ensuring documentation integrity. If these processes fail under pressure or during peak periods, they can become a source of risk rather than mitigation.

Why Test Management Processes?

Just like banking applications, management workflows can break due to software upgrades, misconfigurations, or human errors. By expanding RightClick TMS usage to simulate and validate these processes, banks can ensure:

• Approvals in Jira are triggered, processed, and logged correctly

• Documentation in Confluence is generated and maintained during the change lifecycle

• Notifications, task assignments, and SLA tracking operate as expected under high-load or incident scenarios

  
  

Smarter usability and integrated API testing

This release introduces several user-focused enhancements that streamline test creation and execution. With API testing now integrated directly in the TMS Client, users can design and execute API-based validations alongside all existing test features - ensuring full end-to-end coverage in a unified workflow. Additional usability improvements, such as better navigation and clearer interface layout, simplify daily work and reduce the effort required to build and maintain robust test cases.

RightClick TMS: A Strategic Enabler

Our test automation platform enables banks to simulate end-to-end change scenarios by integrating with both internal systems and external tools like Jira and Confluence.

Automated scenarios—such as a developer submitting a Jira ticket, an approver validating it, and a Confluence page being updated—help verify that processes run smoothly under various stress conditions.

These tests can be scheduled to run regularly with minimal manual effort, meeting DORA’s requirement for continuous resilience testing without disrupting day-to-day operations.

Practical Use Case: Testing Jira-Confluence Workflows

Imagine a typical change request cycle:

1. A developer opens a change request in Jira

2. The system auto-generates a hierarchy of Epics, Stories, and Tasks for review

3. Upon automatic approval, Confluence documents are updated with deployment details

4. The change request is automatically linked to all relevant Jira and Confluence entities

5. RightClick TMS validates each step—even under peak load or concurrent usage

By automating this sequence, banks can uncover workflow bottlenecks, verify automation scripts, and ensure nothing is missed during high-pressure situations.

A Proactive Path to Compliance and Stability

Operational resilience isn’t just about recovering IT systems—it’s about ensuring critical business processes can function under pressure. RightClick TMS empowers banks to move beyond application testing and validate the governance workflows that drive change, compliance, and continuity.

By integrating process validation into their DORA strategy, banks take a proactive step toward both regulatory readiness and operational stability.

Ready to strengthen your change management process with automation?

Contact us to explore how TMS can simulate and validate your operational workflows.